Refund policy

Cancel during the statutory period

You can cancel your online purchase within 14 days of the contract being concluded, without giving a reason. Send your cancellation before the period ends. Use Cancel contract here or email support@spsvready.ie. Include your account email and enough information to identify the purchase, such as the order reference, product or purchase date. A clear cancellation statement is sufficient.

If you request immediate access

The service provides 90 days of online access. Before payment, you must expressly request immediate service if you want access to begin during the cancellation period. Simply signing in or opening the course does not waive the statutory cancellation right.

If you made that express request, received the required cancellation information and cancel within the statutory period, we may deduct the proportionate value of the service supplied up to the time you notify us. For time-based access, this is calculated from the total price paid multiplied by the elapsed access period, divided by the full 90-day period. The deduction is limited to what the law permits; there is no additional administration or payment-processing charge. Where the legal conditions for a deduction are not met, no early-service charge applies.

The request for immediate service also acknowledges that the cancellation right ends once the contract has been fully performed. A 90-day access service is not fully performed merely because you opened it or completed a quiz.

Refund timing and access

When a cancellation entitles you to reimbursement, we refund the amount due without undue delay and within 14 days of being informed of your decision. We use the original payment method unless you expressly agree otherwise, without a refund fee. Your bank may take additional time to display the credit. Access covered by the cancelled contract ends on cancellation; a confirmation acknowledges your request and does not by itself promise a particular refund amount.

Optional cancellation form

You may use the online cancellation function, write your own email, or copy this optional form:

Access problems, duplicate payments and faulty service

Contact us if you cannot access purchased material, were charged twice, or the service does not match the description at purchase. Depending on the issue, your statutory rights can include having the problem corrected without charge, a price reduction or ending the contract with a refund. These rights may apply after the cancellation period and are not limited by this policy.

After the cancellation period

We do not provide a discretionary change-of-mind refund after the statutory period. This does not limit any statutory remedy, including an extended cancellation period where the required information was not supplied. An examination result alone does not create a refund entitlement.

See our terms of use for the product description, prices and 90-day access period. For support or complaints, email support@spsvready.ie.