Draft: obtain legal review of EU and Irish digital-content cancellation wording.
Before accessing digital content
Customers should see the price, access duration and the point at which access begins before completing payment.
Statutory rights
Nothing in this policy limits mandatory consumer rights. The checkout flow must contain solicitor-approved wording dealing with immediate digital access and any required acknowledgement concerning cancellation rights.
Service problems
Contact [SUPPORT EMAIL] promptly if access was not delivered, the service is materially defective or a duplicate payment occurred.
Discretionary refunds
Insert the final commercial refund window and exclusions after legal review. Do not promise a refund based solely on the learner's official exam result.